Terms of Service
For pets that are overdue for grooming or have matted patches within their fur, it is possible that our only solution will be to cut those areas shorter than your desired length, which would be approximately 3mm or less (rougly the length of a grain of rice.) It is at the discretion of our groomers and only our groomers to survey the condition of your dog and decide if such short cutting is necessary. We do not offer de-matting services as de-matting can potentially be a painful and potentially traumatic event for you pet. We advise owners of double coated dogs to check with us before the procedure as they may be exempt from this policy under certain circumtances.
I hereby grant permission to this grooming establishment to obtain emergency veterinary treatment for my pet at my expense. Also, recognizing that matted pets have a greater chance of injury during grooming, I will not hold this grooming establishment responsible for accidents or injuries to my pet.
If our groomers determine that your pet’s fur coat displays matting across most areas of their body, it will, in most cases, need to be cut short across the entire coat. With such extreme matting, we cannot provide the option to only partially shave certain areas due to the health risks it could pose to your dog. It is at our groomers’ discretion to determine if the fur coat on your pet’s head can be left longer after this treatment.
Understand that the use of flea shampoo does not guarantee that your pet will not be 100% free of fleas post grooming session. You understand tha the use of flea shampoo is also not considered or promised to be a treatment for fleas. Adding flea shampoo is an additional serice which is subject to a charge of $15 or more depending on the circumstances.
You understand and agree to allowing up to a one-hour time frame for our groomers to arrive after the established time schedule for you pet’s grooming services. If you need a more specific time frame, it is the customer’s responsibility to inform us of such.
We reserve the right to deny services to dogs with aggressive behavior or those that can’t be handled safely. If your pet has a history of nipping, biting, scratching, clawing, or any other aggressive behaviors, we require that you contact us immediately (must be informed the day prior to the scheduled appointment) to determine if your pet can use our services.
We reserve the right to deny services to pets with medical conditions. We ask that if your pet has a medical condition of any kind, to inform us before scheduling an appointment for our services so that we many determine if our services are right for your pet.
We will apply an additional charge of up to 25% of the original estimated cost if your pet’s behavior during their appointment makes the process of grooming more difficult for our groomers. This same upcharge applies if we determine that your pet is overdue or if their fur coat is matted.
You understand that no other persons except for our groomers are allowed to enter or be present within the grooming vehicle while grooming is in process.
We are unable to provide any food or treats to pets during grooming unless they are provided by the pet owner.
Understand that if your pet requires a haircut during their grooming, washing services will also need to be included due to sanitization reasons.
Payments are to be made on the day of appoinment, immediately after grooming has been completed and while our groomers are still present at your residence. We reserve the right to charge an additional $25 late fee for each day after the appointment whre payment is late.
We request that notifications of service cancellations be made al least 28 hours before the scheduled appointment date and time. Failure to do so will subject you to a cancellation fee of up to 50% of the original ammount for requested services.
If we are unable to offer our grooming services to your pet for any reason that is outside for our responsibility and control, you will be subject to pay a fee of 50% of the original amount of the requested services.
We reserve the right to reject services to anyone for any reason within local, state and federal laws.
I hereby grant Mitzy’s Spa the right and permission to use, reproduce, distribute, and publish any photographs, audio, and video recordings of my dog(s) at any time during and after the grooming, and I hereby release Mitzy’s Spa from any and all liability resulting from such use. I waive any right to any compensation for the reproduction, sale, broadcast, and distribution of any photographs, audio, and video recordings of me and/or my dog(s) at any time during and after the grooming.